Delivery
Shipping & Returns
Shipping
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Netherlands & Belgium: Free delivery. Ordered on weekdays before 12:00 PM? Usually delivered the next day.
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Rest of Europe: Fixed rate of €5.00. Delivery time 3–5 business days.
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Track & Trace: You will receive a code by email once your package leaves our warehouse.
Returns
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Period: You have 14 days after receipt to register a return via info@twinolo.nl.
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Conditions: Items must be unused, unworn, in original packaging, and with labels and proof of purchase.
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Exceptions: Personalized items, care products, sale items, and gift cards cannot be returned.
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Costs: Return shipping costs are at your own expense.
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Refund: Within 10 business days of receipt and inspection, the amount will be refunded via the original payment method.
Damage & Exchange
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Is your product damaged or delivered incorrectly? Contact us immediately via info@twinolo.nl.
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Do you want to exchange an item? Return the old product and place a new order in the webshop.
Return address:
TWINOLO – Mient 8B, 1811NC, Alkmaar, Netherlands
