Personal data protection policy of NOUR London s.r.o
Last update: 01.01.2023

This Privacy Policy describes how NOUR London s.r.o. (www.twinolo.com) collects, uses and discloses your personal information when you visit, use our services or shop at www.twinolo.at or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or other person whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including for changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Site, update the date 01.01.2023 and take any other steps required by applicable laws.

How we collect and use your personal data

To provide the Services, we collect and during the past 12 months have collected personal data about you from various sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services. rights and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our site and how you use our services. When we use the term "personal data", we mean information that identifies, relates to, describes or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information that you directly submit to us through our Services may include:

- Basic contact information including name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Purchase information, including items you are viewing, adding to your cart or adding to your wish list.
- Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("cookies") for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

- Companies that support our site and services, such as Shopify.
- Our payment processors who collect payment information (eg bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested so that we can to perform our contract with you.
- When you visit our site, open or click on emails we send you, or when you interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

All information we receive from third parties will be handled in accordance with this privacy policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of any third party. See Third Party Websites and Links below for more information.

How we use your personal data

- Provision of products and services. We use your personal information to provide services to you, to perform our contract with you, including processing your payments, fulfilling orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, and allow you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or post, and displaying advertisements for products or services. This may include using your personal information to better customize the Services and advertising on our site and other websites.
- Security and fraud prevention. We use your personal data to detect, investigate or take action regarding possible fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communication with you. We use your personal data to provide customer support and improve our services. It is in our legitimate interest to be able to respond to you, provide you with effective service and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with powering our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to power and improve our site and our services (including remembering your actions and preferences), to run analytics and better understand user interaction with the services (in our legitimate interest to manage, improve and optimize the services). We may also allow third parties and service providers to use cookies on our site to better customize services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can use your browser controls to set your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may provide your personal information to third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include:

- With vendors or other third parties that perform services on our behalf (eg IT administration, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct us, request or otherwise agree to our disclosure of certain information to third parties, such as by submitting products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to conduct a successful business.
– in connection with a business transaction, such as a merger or bankruptcy, comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce all applicable terms and conditions, and protect or defend the Services, our rights and the rights of our users, or others.

In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data (marked with *) about users for the purposes described above under "How we collect and use your personal data" and "How we disclose personal data":

Category:

- Identifiers such as basic contact information and certain order and account information
- Business information such as order information, purchase information and customer support information
- Internet or other similar network activity such as usage data

Beneficiary categories:

– Vendors and third parties that perform services on our behalf (such as ISPs, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliated companies

We do not use or disclose sensitive personal data for the purpose of deriving characteristics about you.


Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, they may only be exercised in certain circumstances, and in certain cases we may refuse your request as permitted by law.

- Right to access / know. You may have the right to request access to the personal data we hold about you, including details of the ways in which we use and share your data.
- Right to erasure. You may have the right to request the deletion of personal data we hold about you.
- Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
- Right to portability. In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and ask us to transfer it to a third party.

We use Shopify's advertising services, such as Shopify Audiences, to help you personalize the advertising you see on third-party websites. To restrict Shopify merchants using these advertising services from using your personal information for such services, please visit https://privacy.shopify.com/en.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by making a complaint to your local data protection authority.

international users

Please note that we may transfer, store and process your personal information outside the country in which you live, including the United States of America. Your personal data is also processed by employees and third-party service providers and partners in these countries.
If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the UK competent authority, where relevant, unless the data is transferred to the country. which has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please email us at contact@twinolo.com

For the purposes of applicable data protection laws, we are the controller of your personal data. Our representative in the EEA is the GDPR.